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These Terms & Conditions govern your account on goosebet — how you access the lobby, how your wallet works with Nagad or Upay, and what both sides are responsible for. Access to goosebet depends on your local law and whether your region is eligible; please check that before you proceed.
When you create an account on goosebet, you enter into an agreement with us — and these terms set out every part of that agreement. They cover how your account is opened and maintained, how funds move through your wallet, and what conduct is expected when you access games in the lobby. Your use of Nagad or Upay as a deposit or withdrawal route is subject to those providers' own terms alongside ours; we are not responsible for delays or restrictions that originate with the payment provider. We do not share, sell or trade your account data to unrelated third parties. We hold account activity records in line with our data retention practice, and you can request a copy of your records through the support channel at any time. Where any section of these terms conflicts with local law in Bangladesh or another eligible region, the local law takes precedence. If you are uncertain whether access is permitted in your region, you should take independent legal advice before using the platform. We may update these terms; the version shown in your account dashboard after login is always the current one.
Not everything on or around goosebet falls under a single set of rules. Understanding what these terms cover — and what sits outside them — helps you know where to direct questions and what to expect from each part of the platform.
These terms fully cover your account registration, login, wallet balance, transaction history and session activity. Any step you take inside your account — from opening it to closing it — is governed here.
Funds you move through Nagad or Upay interact with both our terms and those providers' own policies. We govern what happens once funds reach your goosebet wallet; the provider governs the transfer step on their side.
The game lobby — including titles from studios like PG Soft, CQ9 and Habanero — is covered by our terms for access and fair use. Game rules, payout mechanics and RTP disclosures are each studio's responsibility, shown only where the studio exposes them.
Links to external sites, third-party apps or payment provider portals are not covered by these terms. Once you leave our platform, the third party's own terms apply. We are not liable for content or conduct on those external services.
These terms are not one-directional. You have concrete actions available to you at any point. You can review your full transaction history — every deposit and withdrawal through Nagad or Upay, every game session — inside your account dashboard after login. If any personal detail on your account is wrong, you can submit a correction request through our support channel and we will verify and update it. You can also ask us to explain any specific clause in these terms that you find unclear; that request goes to our support team and we will respond in writing. If you believe your account has been handled incorrectly under these terms — a transaction record that does not match your wallet, for example — you can raise a formal query and we will investigate it. These actions are available regardless of your region, as long as your account is active.
Your full account history — wallet movements, game sessions, Nagad and Upay transactions — is visible in the account dashboard after login. No separate request is needed to view it.
If a name, contact detail or payment reference on your account is inaccurate, submit a correction request through support. We verify the change before updating your profile.
Any clause in these terms that is unclear to you can be queried directly. Contact support and state the clause; we respond in writing so you have a record of the explanation.
Where you believe a transaction or account action was handled incorrectly, you can open a formal dispute. We investigate and respond within the timeline shown in your account correspondence.
Questions about your account terms, wallet conditions or data rights can be directed to us through the channels below. For anything related to a Nagad or Upay transaction that has not yet reached your wallet, include your transaction reference so we can locate the record without delay.
Open the chat icon inside your account dashboard for questions about your terms, account status or a specific wallet transaction. Available when you are logged in.
Send a written query to our support address for policy questions, formal disputes or correction requests. Responses are written so you keep a record of every exchange.
The Help section inside your account lists common terms questions, wallet steps for Nagad and Upay, and the process for raising a dispute without contacting support directly.
We take a straightforward approach to every area these terms touch. Account security, data handling, cookie use and retention are not afterthoughts — they are built into how the platform runs. Your wallet data, session records and personal details are stored only as long as needed under our retention practice, and you can request a summary at any time through support. We do not use your data for purposes unrelated to your account, and we do not pass it to parties outside the platform without your knowledge. The current version of these terms is always the one displayed in your account dashboard after login — not an archived copy.
We use cookies to keep your session active and remember your account preferences inside the lobby. No tracking cookies are placed for third-party advertising. Your cookie choices are shown at first visit and can be updated in browser settings.
Your login credentials and wallet access are tied to your account verification. If you suspect unauthorised access, contact support immediately through live chat or email so we can review your session history and act.
We keep account and transaction records for the period required by our retention policy. After that period, records are removed unless a dispute is open. You can ask for a summary of what we hold at any time.
To update personal details, close your account or request deletion of your data, contact support in writing. We confirm every change in writing so you have a clear record of what was altered and when.
If a question about your account conditions, wallet rights or how these terms affect your use of goosebet is not answered elsewhere, the answers below cover the points we hear most often.
Access to goosebet depends on your local law and whether your region is eligible. These terms apply to every active account, but whether you can legally open one depends on the rules in your specific location. Check your local law before proceeding.
We notify you of material changes through your account dashboard. If you do not agree with the updated terms, you can close your account before the change takes effect. Continued use of the platform after that date means you accept the updated version.
The portion of the transaction inside your goosebet wallet is covered here. The transfer step handled by Nagad or Upay is governed by those providers' own terms. We are not liable for delays or restrictions that occur on the provider's side.
Your transaction history is visible in the account dashboard after login — no request needed. If you want a full exported record, contact support by email and state what period you need. We locate the records and send them in writing.
Yes. Contact support in writing with a deletion request. We will confirm what data we hold, remove what is permitted under our retention policy, and write to you once done. Some records may need to be kept for a defined period where required.
The live version is always shown in your account dashboard after login. We do not link to older archived versions from inside the platform. If you are unsure whether the version you read previously is still current, log in and check the dashboard.