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Access to goosebet and use of our services depends on your local law and eligible region — this page sets out what applies to your account, what we handle, and where your rights sit. Read through before you open an account so there are no surprises later.
Our legal framework governs how you access and use this platform, and it applies differently depending on where you are and what your local law permits. We do not make blanket availability claims — access is subject to the regulations in your jurisdiction, and it is your responsibility to check whether using this service is lawful where you are. When you create an account with us, you agree to the terms set out here and in the linked policy documents accessible from your account dashboard after login. Those documents cover how we handle account data, how transactions are recorded, and what happens if a dispute arises. Payment activity through Nagad or Upay is subject to the terms of those payment providers in addition to ours — both operate under their own compliance frameworks, and we work within those boundaries. We update these terms when our policy changes. The current version is always the one shown in your account settings. If a material change affects your rights, we will notify you through your registered contact before the change takes effect. Continued use of the platform after a notified change means you accept the updated terms. If you do not accept, you should stop using the service and contact support to close your account.
Nagad wallet transactions are covered by Nagad's own service terms alongside ours.
Upay transfers follow Upay's compliance framework; our terms apply to the account side.
The current policy version is always shown in your account settings after login.
Not everything on or connected to this platform falls under the same rules. This section draws the lines clearly so you know what our policy covers and where third-party terms take over.
Our terms govern account creation, login, wallet activity, and any action taken while signed in. Eligibility depends on your local law and the region settings confirmed at registration. We do not override local legal restrictions.
Deposits and withdrawals processed through Nagad or Upay are subject to both our account terms and the payment provider's own rules. Transaction records are visible in your account wallet history after each completed transfer.
Game content provided by studios such as Habanero, PG Soft, and CQ9 is governed by those studios' licensing arrangements. We make their titles available in the lobby; the underlying game rules belong to the studio.
Links or integrations connecting to external services — payment gateways, verification providers — are governed by those third parties' own terms. Our policy does not extend to anything outside our platform boundary.
You have concrete options under this policy — reviewing your own records, correcting account details, and raising questions through support. None of these require you to go through a third party; they are all accessible directly from your account or through our support channel. If you notice an error in your information — a name spelling, a registered contact detail, a wallet link — you can correct it from the account settings page. Changes to sensitive details like your registered Nagad or Upay number go through a verification step shown in that same settings flow. Your transaction history is stored in your account wallet and accessible at any time after login; if a record looks wrong, flag it to support with the transaction reference shown on screen.
Your full transaction history is in your account wallet. Each entry shows the date, amount, method, and status — look there first before contacting support.
information can be updated in settings. Sensitive changes — like updating your linked Nagad number — go through a verification step shown in the settings flow.
If something in these terms is unclear, contact us through the support channel listed below. Reference the specific section or transaction so we can respond accurately.
If you want to close your account or request a full review of your data, submit a request through support. We will confirm the steps and timeline in our response.
Questions about these legal terms, your account eligibility, or a specific transaction should go through one of the channels below. Have your account reference ready when you reach out — it helps us locate the right records.
Open the chat widget from your account dashboard. It connects you to our support team for account and policy questions.
Send detailed policy or account queries by email. Include your account ID and the specific section or transaction you are asking about.
The help centre in your account settings covers common policy questions with step-by-step explanations for each process.
Account security and data handling sit at the centre of how we operate. We store only the information needed to run your account — registration details, wallet links to Nagad or Upay, and transaction records. We do not sell account data to third parties, and access within our team is limited to what each role requires to resolve a query or process a transaction.
We keep account and transaction records for as long as required by our operating obligations. You can request a summary of what we hold by contacting support with your account ID.
We use cookies to keep your session active and to understand how the lobby is used. The cookie settings panel in your browser lets you review and adjust what is stored locally.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, update your password immediately from account settings and notify support.
When we update these terms materially, we notify you through your registered contact before the change takes effect. The live version is always in your account settings.
These are the questions we get most often about our legal terms and your rights under them.
Access and eligibility depend on your local law and the region confirmed at registration. We do not make a blanket claim that the service is available everywhere in Bangladesh — check your local regulations and the eligibility information shown during account setup.
The live version is always in your account settings after login. We do not maintain a separate external archive — the settings page is where you go to check the version date and read any section in full.
Go to account settings and follow the edit fields shown there. Sensitive updates — like changing your linked Nagad or Upay number — go through a verification step that the settings page walks you through. Contact support if that step does not complete.
Yes. Contact us through live chat or email with your account ID and a data request. We will confirm what we hold and how it is stored. Transaction records are also directly visible in your account wallet without needing to make a formal request.
Check your account wallet first — the transaction entry shows its status and reference number. If the record looks wrong or is missing, contact support with that reference. For issues on the payment provider side, you may also need to check directly with Nagad or Upay.
If a change materially affects your rights, we notify you through your registered contact before it takes effect. The updated version then replaces the previous one in your account settings. Continued use after the notified date means you accept the updated terms.