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When you open an account with us, we collect certain information to keep your wallet, transactions and account access working correctly. This policy explains exactly what we collect, why we collect it, and what choices you have — including how to review, correct or question your data at any time.
We collect information at two points: when you register your account and when you carry out activity on it. Registration data includes your name, contact details and the payment method you choose — whether that is Nagad, Upay or another supported wallet. Activity data covers your session history, transaction records and device type, collected so we can resolve disputes, process withdrawals and keep your account accessible from your mobile. We do not sell your personal information to third parties. Data shared with payment processors like Nagad or Upay is limited strictly to what those services need to complete your transaction. We retain transaction records for as long as is required by applicable rules in the regions where this service operates — your continued access depends on your local law and eligible regions. Cookies are used on this site to remember your session state and to measure which parts of the lobby you visit most. You can manage cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles or share browsing data with ad networks.
Transaction data shared with Nagad is limited to what is needed to process your deposit or withdrawal. We do not retain your Nagad PIN or authentication credentials on our servers.
When you transact through Upay, only the reference number and amount are logged in your account record. Full wallet credentials remain with Upay's own system.
Your internal account wallet balance and transaction history are stored in our system and visible to you from the account dashboard after login.
This policy covers everything that happens within your goosebet account — from the moment you log in to the moment you request a withdrawal. It does not extend to third-party services you reach through links on our site, and it does not govern how payment processors handle data on their own platforms. Understanding the boundary helps you know who to contact when something goes wrong.
Login activity, session data and account-level preferences are all covered by this policy. If you change your contact details or payment method in account settings, those changes fall within our data responsibilities.
Deposit and withdrawal records processed through Nagad or Upay are logged in your account history and covered here. The payment provider's own handling of your wallet data is governed by their separate policy.
Game content delivered by studios such as Habanero, PG Soft or CQ9 runs within our lobby environment. Studio-side analytics, if any, are covered by those studios' own data practices, not by this document.
Any external link — support tools, identity verification partners or regional payment gateways — operates under its own privacy terms. We do not control or represent those third-party policies.
You have real, actionable choices about the data tied to your account. You can review the transaction and session history stored against your profile by logging in and navigating to the account dashboard. If any detail — your registered name, contact number or linked payment method — is recorded incorrectly, you can submit a correction request through the support channel and we will update it. Should you have a question about how a specific piece of data is used, our support team can walk you through it. All requests are handled in the order they arrive, so clear and specific questions get resolved faster. Your eligibility to exercise these rights may depend on your local law and the region from which you access the service.
Log in and open the account dashboard to see your full transaction history, session log and stored contact details. No additional request is needed to view what we hold.
If your registered name or contact information is wrong, raise a correction request via live chat or email support. We will verify your identity and apply the change to your account record.
If you are unsure why a particular data point was collected or how long it is kept, contact support with your account reference. We will explain the specific retention reason in plain terms.
You may request that your account be closed. We will confirm what data is retained after closure and for how long, in line with the applicable rules for your region.
Privacy questions are handled by the same support team that manages account and wallet queries. Whether you want to correct a detail, understand a data retention period or ask about your transaction records, these are the paths to reach us. We aim to respond to data-related requests as quickly as the account verification process allows — specific timing is shown in the support ticket after you submit.
Open the chat widget from any page while logged in. State your account reference and your specific data question. This is the fastest path for correction requests.
Send your privacy or data question to our support email address shown in the account help section. Include your registered contact detail so we can locate your record without delay.
For straightforward record reviews — transaction history, session log, linked payment methods — the account dashboard after login is the first place to check before raising a support request.
We keep your account data only for as long as is necessary to operate your account and meet any requirements that apply in the eligible regions where this service runs. When a record is no longer needed, it is removed from active storage. Cookie data that tracks your session is cleared when your session ends unless you have chosen to stay logged in. Account security measures — including login verification steps — are visible inside your account settings, and we do not publish the specific technical implementation details publicly.
Transaction records tied to Nagad or Upay payments are kept for as long as required by the rules applicable to your region. The retention period for each record type is available on request through support.
Session cookies keep you logged in while you browse the lobby. You can clear these through your browser at any time. We do not use third-party advertising cookies on this site.
Login access to your account is protected by the verification steps shown when you sign in. If you suspect unauthorised access, contact support immediately via live chat with your account reference.
When this policy is updated, the revised version replaces the previous one at this URL. Continued use of your account after a change is posted means you have seen the updated terms.
These are the data and privacy questions that come up most often from account holders. If yours is not covered here, the support team can take a specific question through live chat or email.
We store your registration details — name, contact information and linked payment method — along with your transaction history and session log. You can view what is stored by checking your account dashboard after login. No payment credentials such as wallet PINs are stored on our side.
Only the minimum data needed to complete your transaction is passed to Nagad or Upay — typically a reference number and amount. We do not share your full account profile with payment processors, and they handle their portion under their own privacy terms.
Yes. Contact support via live chat or email with your account reference and a clear description of what you need. We will confirm what records are held and provide what is accessible under the rules applicable to your region. Eligibility depends on local law.
Submit a correction request through live chat or email, stating the field that needs changing and the correct value. We will verify your identity using the information we hold and apply the update once confirmed. The corrected detail will then appear in your account dashboard.
Retention periods vary depending on the type of record and the rules that apply in your eligible region. We do not keep records beyond what is required. If you want to know the specific retention period for a particular transaction, contact support with your account reference.
After an account closure request is processed, we retain only the data that applicable rules require us to keep. We will tell you what is retained and for how long when you submit the closure request. Data no longer required is removed from active storage.